How to cancel Canva Pro (and get a refund if you can)

Verified 2026-07-18 by Michael Okeje

Cancel Canva Pro from the platform you subscribed on, and you keep access until the end of your billing period. Refund window: No fixed window (case by case) (mostly non-refundable; every request reviewed individually). Renewals are automatic and Canva documents no advance reminder for active plans - track the date yourself on the Billing page.

How to cancel Canva Pro

Web (subscribed via Canva)

  1. 1Open your account, then Settings, Billing
  2. 2On your plan, select Cancel plan, then Continue cancellation
  3. 3Choose a reason and confirm through the remaining prompts

iPhone (App Store)

  1. 1Open Settings and tap your name
  2. 2Tap Subscriptions, then Canva
  3. 3Tap Cancel Subscription

Android (Google Play)

  1. 1Open the Play Store, tap your profile icon
  2. 2Payments & subscriptions, then Subscriptions
  3. 3Select Canva, then Cancel subscription

Billed through: Web (canva.com), Apple App Store, Google Play, PayPal. Cancelling stops future payments and you keep paid features until the end of the current billing period, after which your designs remain accessible on Canva Free.

Can you get a refund?

Contrary to a lot of online claims, Canva has no fixed refund window. Its official position is that subscriptions are, in most cases, not refundable, but it reviews every request and sometimes helps depending on the situation. Do not trust a specific 'X-day refund' figure for Canva - it is discretionary.

The only firm numbers Canva states are how long an approved refund takes to process: about 5 to 10 business days for credit cards, 3 to 5 for PayPal, and longer for some methods. App Store purchases must be refunded by Apple.

Where to request it: Canva (reviewed case by case) or Apple/Google if bought in-app.

Auto-renewal: Canva Pro renews automatically at the end of each billing period. Turn it off by cancelling before the renewal date, which you can check on the Billing page.

Traps to avoid

  • warningRenewals are automatic and Canva documents no advance reminder for active plans - track the date yourself on the Billing page.
  • warningThe cancel button is several menu levels deep (Settings, Billing) and the flow needs multiple confirmations, so it is easy to abandon.
  • warningIf you subscribed through Apple, Google, or PayPal, cancelling inside Canva does nothing and uninstalling the app does not cancel it.
  • warningStill being charged after 'cancelling' is often a subscription under a different account or an active PayPal billing agreement.

Frequently asked questions

Does Canva give refunds?

There is no guaranteed refund window. Canva says most subscriptions are not refundable but reviews each request case by case. Any specific day-count you see online is not Canva's official policy.

How do I cancel Canva Pro?

If you subscribed on the web, go to Settings, Billing, Cancel plan and confirm through the prompts. If you subscribed via Apple, Google, or PayPal, cancel in that platform instead - uninstalling the app does not cancel.

Why did Canva auto-renew without warning?

Canva renews active plans automatically and documents no pre-charge reminder, so you need to note the renewal date on your Billing page and cancel before it if you do not want to renew.

OFFICIAL SOURCES

Cancellation and refund terms are checked against Canva Pro's official help pages on the date shown and can change - confirm the current policy before you rely on it.