How to cancel Perplexity Pro (and get a refund if you can)

Verified 2026-07-18 by Michael Okeje

Cancel Perplexity Pro from the platform you subscribed on, and you keep access until the end of your billing period. Refund window: Region-specific: 72h annual / 24h monthly (US) (14 days eu/uk/turkey; 7 days korea/brazil; else 24h monthly / 72h annual). The annual refund window outside the EU/UK/Turkey/Korea/Brazil is just 72 hours, hard-capped with no exceptions.

How to cancel Perplexity Pro

Web / desktop

  1. 1Open Settings at perplexity.ai/settings
  2. 2Scroll to Subscription under Perplexity Pro
  3. 3Manage Subscription, then Cancel subscription

iPhone (App Store)

  1. 1Open the App Store and tap your profile icon
  2. 2Tap Subscriptions, then Perplexity - Ask Anything
  3. 3Tap Cancel subscription

Android (Google Play)

  1. 1Open the Play Store and tap the settings icon
  2. 2Payments & Subscriptions, then Perplexity - Ask Anything
  3. 3Tap Cancel subscription

Billed through: Web (perplexity.ai), Apple App Store, Google Play, Galaxy Store. You keep Pro until the end of the current billing cycle, then the account reverts to the free version. Deleting your account does not cancel the subscription - you must cancel first, separately.

Can you get a refund?

Perplexity's refund window depends on your region and is unusually short. In the EU, UK, or Turkey you have 14 days from purchase (monthly or annual). In South Korea or Brazil it is 7 days. Everywhere else, including the US, a monthly plan is refundable for only 24 hours after purchase, and an annual plan for only 72 hours, with 'no exceptions' after that. Only one refund is ever granted per account.

Where you request it matters. Web purchases go through the cancel flow or support. Apple App Store purchases must be refunded by Apple at reportaproblem.apple.com. Google Play purchases require emailing support with your Play email, and Galaxy Store purchases go through Samsung.

Where to request it: Perplexity (web/Play) or Apple/Samsung if bought in-app.

Auto-renewal: Perplexity Pro auto-renews unless you set it to cancel at cycle end. You cannot pause a subscription; you can only cancel and restart later.

Traps to avoid

  • warningThe annual refund window outside the EU/UK/Turkey/Korea/Brazil is just 72 hours, hard-capped with no exceptions.
  • warningThe monthly window in those same regions is only 24 hours.
  • warningIn-app purchases (Apple, Google, Samsung) must be refunded by the store, not Perplexity.
  • warningDeleting your account does not stop billing - cancel first, and cancelling alone does not trigger a refund; you must request one within the window.

Frequently asked questions

Can I get a refund from Perplexity Pro?

Only within a tight, region-specific window: 14 days in the EU/UK/Turkey, 7 days in Korea/Brazil, and otherwise 24 hours for monthly or 72 hours for annual. Only one refund per account, and in-app purchases are refunded by the app store.

How do I cancel Perplexity Pro?

On the web, go to Settings, Subscription, Manage Subscription, Cancel subscription. In the mobile apps, cancel through the App Store or Google Play. Deleting your account does not cancel it.

Do I keep Perplexity Pro after cancelling?

Yes, until the end of the current billing cycle, then you revert to the free version.

OFFICIAL SOURCES

Cancellation and refund terms are checked against Perplexity Pro's official help pages on the date shown and can change - confirm the current policy before you rely on it.